ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
We have below answers to many of our customer’s questions. If you are looking for further information please call us or use the contact form.
Yes – you can book directly through the delivery portal once you have access. We then send you confirmation. You can book future dates and regular deliveries very simply.
We will email you login details which you can either go directly to or access via the site. Once logged in you can see individual current jobs as well as completed historical ones.
Deliveries are tracked through the delivery portal you will have access to. All information on your package, where it is, if it has been delivered, delivery scans – can be accessed here.
For new customers we ask for payment pre delivery. For established customers we can have an account with 30 days payment terms.
Our quotes are valid for 1 week from date of issue. If the quote is accepted then the price will not change. This is of course unless the job changes.
We have storage at a secured warehouse facility. If you need this we can arrange although there is a charge for this service depending on volume.
We can normally arrange local jobs at short notice – within an hour. For longer distance and larger deliveries there may be a longer wait time if customs and international freight partners are required.
We pack and transport all goods carefully and have experience in fragile and high value items.
We have insurance for all goods carried by us. If an item is valuable we may ask that you have transport insurance and provide a copy of this to us.
Request a Callback
Fill in the form below to request a callback to discuss your move.
Moving Checklist
Take advantage of our free movers checklist to make sure you don’t forget anything along your way.
HAPPY CUSTOMERS
Testimonials
John Doe
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Jane Doe
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John Smith
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